Refund & Cancellation Policy
How payments, corrections and refunds work for our website plans and custom projects.
You pay as work is delivered
Website plans and custom projects are billed in milestones — normally 40% upfront, 30% at the midpoint milestone and 30% on delivery — so you never pay far ahead of the work. The milestones for your project, and the cancellation terms that apply to it, are written into your proposal before you pay anything.
Corrections and revisions
- 14-day correction window. Every project includes 14 days after launch to fix layout, copy or functionality issues against the signed scope, at no cost.
- Design revisions. Included as per your plan: 3 on Basic, 5 on Standard and unlimited on Premium.
- Plan support. Standard includes 1 month of launch support and Premium includes 3 months of priority support.
Refunds
If delivery materially misses the signed scope, the standard term is a refund of 50% of the final milestone. Tell us as soon as you see a problem: most issues are fixed within the correction window, which is why refund requests are rare.
Third-party fees
Fees we pay to other companies on your behalf — for example domain registration, app store accounts or software licences — are set by those providers and are usually non-refundable.
Yearly renewals
The yearly renewal for hosting, SSL and maintenance is optional. You can choose to host elsewhere and skip it.
How to raise a request
Email info@vstechbuilders.com with your project name and what went wrong. We reply within one business day.